FAQ's - Payments
How much Deposit do I have to Pay?
After we have received the completed booking form, we will email instructions on how to make the necessary deposit (20-50% of the total rental depending on the location and the property).
When Do I Have to Pay the Deposit?
To confirm your booking, payment must be made within 2 days of your confirmation after which Italy-Accom has the right to cancel the booking. If you have difficulties with making the payment within 2 days, please contact our administration to arrange an extension.
Which Payment Methods do You Accept?
- Credit card - We only accept Visa and Mastercard (American Express is not accepted)
- Bank transfer
Can I Settle the Remaining Balance of the Apartment by Credit Card/Bank Transfer?
Unfortunately, you must pay the remaining balance in cash as proprietors require payment upon arrival.
Do I Have to Pay a Security Deposit?
A security deposit may be required in those properties where there are a number of valuables the proprietor wishes to protect. Those properties that require this security deposit clearly state it on the property description page and again on the voucher.
The security deposit is paid for on arrival in cash and returned to the Client at check-out after a verification of eventual damage or breakage that may occur during your stay.
Are children charged at a discounted rate?
The nightly rates are partly based on the amount of linen used and utility costs, therefore the age of guests is not a factor. Children and babies who require a separate bed, sofa bed or cot are charged at the per person rate where applicable, babies (0-2) who do not require extra linen or a baby cot, do not incur a charge.
Do I have to pay for electricity or gas during my stay?
In low season utility costs are generally covered within the rental fee, however, utility costs in Italy are very high, therefore some apartment owners charge for electricity in summer to cover air conditioning and gas in winter to cover heating. This is always clearly written on the apartment page on the website. This is either at a fixed daily rate, or metered and charged at local rates.
Why do I have to pay a final cleaning charge?
The final cleaning charge is to ensure that the properties are kept at as high a standard as possible, this charge does not carry any profit for the owner or Italy-Accom, but is used to ensure that the properties are kept at a high standard.
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